Whimsy Policies
Order Cancellation
Orders may be canceled for a full refund if requested at least 48 hours before the scheduled pickup or delivery time.
Cancellations made within 48 hours are non-refundable, as preparation and sourcing will have already begun.
Thank you for understanding the care and planning that goes into each order.
Allergies
Please notify me of any allergies, and I will accommodate requests. However, my kitchen handles common allergens including dairy, eggs, wheat, and nuts. Because of this, I cannot guarantee an allergen-free environment. By placing an order, the client acknowledges and accepts responsibility for any allergies or dietary restrictions.
Client Satisfaction
I care deeply about client experience, and my main priority is that clients love what they receive. By placing an order, the client acknowledges that these products are custom, one-of-a-kind; inherently involving trust and risk.
While inspiration may be provided and collaboration is a part of the process, all designs are created in my style, and may vary based on seasonality and materials available.
In general, I do not offer refunds. However, I understand that unexpected issues can be disappointing, and will consider each case individually.
Pickup / Delivery
Orders are prepared for the agreed-upon date and time window, and timely pickup is the client’s responsibility.
Tips:
Ensure designated transporter is available at the scheduled time.
Arrive with a flat, cool surface for transport.
Make room in refrigerator for the cake box.
Plan collection time as close to event as possible.
If desired, get a cake stand and cake candles!
If agreed upon, orders can be left at doorstep.
Serve within the same day for peak freshness.
Plan ahead- the sooner you order, the better!
Tag Me on Instagram! Send me all the photos! :)
Liability
Client assumes full responsibility for products once picked up or delivered.
Due to the fragile nature of cakes and florals, I am not liable for any damage that occurs after pickup or delivery. This includes damage caused during transport, handling, or exposure to heat and environmental conditions. I will only place a product in client’s care in excellent condition.
Please understand that flowers may wilt over time, and cakes may melt due to environmental conditions.
To ensure highest quality and freshness, I only offer day-of cake services, not intended for extended storage.
Product Care
All cakes and floral designs are made with fresh, high-quality, and delicate ingredients, and should be handled with care.
Cakes should be transported in a cool vehicle, on a flat surface, & kept in a cool, temperature-controlled environment and away from direct sunlight or heat, until display/service, as buttercream and fillings may soften or melt.
Floral arrangements love fresh water each day. The beauty of florals lies in their temporary nature, and as living elements, they will naturally change and fade over time. Because of this, their longevity cannot be guaranteed beyond pickup or delivery. Remember that every version of them is to be loved.